- The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).
- Method of Payment: We accept payments online using Visa and MasterCard credit/debit card in AED.
- Delivery & Shipping Policy: One Hive General Trading LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Cancellation Policy: All orders can be cancelled before delivery. To cancel an order the Customer needs to notify us either by phone or email (info@onehive.global).
- Refund / Return /Replacement Policy: Register your concern/complaint through Customer Care (info@onehive.global) or through the link on the Website. Complaints shall be taken cared by the Company’s experts on case on case basis. Customer should provide their name, address, contact number, Order number, and the reason for returning the Product and request for refund or replacement in the form provided and shall be forwarded to the Customer care.
Refunds will be done only through the Original Mode of Payment. - Governing Law and Jurisdiction: Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.